Frequently Asked Questions
Posted On: 13th September 2013
We’ve taken your feedback on board and are looking to make things a little simpler with our web store; but in the mean time here’s an FAQ section! If you’ve got anything else to ask then feel free to ask questions in the comments section below and we’ll get right back to you!
How much does shipping cost?
For the majority of mainland UK we’ll ship you 24 bottles of beer for just £7.49, if you want to drink your way through 48 bottles then it’s going to cost you twice as much. Shipping is only a little bit more expensive for the rest of the UK (sorry Scottish highlands and Ireland) which, unfortunately is out of our control. That’s all down to UKMail who take the beer from us and deliver it to your door!
What happens when I order beer from you?
Once you click ‘buy now’ then your order is whisked away to our team of dedicated fulfilment agents. They’ll package your beer, read your special requirements and make sure your beer is ready to be picked up for delivery. Once it’s picked up you’ll receive a tracking code and you can watch the your brews make their way to your door.
How long will it take for these delicious beers to get to me?
Beers normally take around 4 working days to arrive with you, sometimes it will be a little longer and sometimes shorter (it all depends on how busy our fulfilment agents are.) We’ll try our best to make sure beer is sent to you as soon as is humanly possible but if a time isn’t convenient then fear not because UKMail will text you on the day to see if you need to rearrange delivery. Simples.
Why are your t-shirts £20?
We’ve taken our ethos of ‘only the best’ right through to our t-shirts too, all of our t-shirts are printed on American Apparel brand clothing which has been made ethically, will last longer, wash better and retain it’s colour for longer!
My favourite beer is out of stock, when will you get it back in?
We’re always looking out for and setting trends when it comes to beer. We try our hardest to keep a good stock of your favourites but sometimes it isn’t possible – why not try something new!
I’ve ordered my beer but it hasn’t arrived yet, what do I do?
In the rare occasion that this happens then please get in touch with us via email on firstname.lastname@example.org or by phone on 0203 397 8088 and we’ll chase it up and sort it out!